Frequently Asked Questions

How do I book an item?

Select your desired rental period (start and end date) in the header. You can then browse the catalog, add items to your rental basket and complete the booking after registering or logging in. You will receive a confirmation email with your booking details.

How does pickup work?

After your reservation is confirmed, we will arrange a specific pickup time with you. Items can only be collected in person at our premises — shipping is not available. Please bring your ID and the deposit amount in cash if applicable.

How and when do I return the items?

Return also takes place in person at our premises at the agreed return date. Please ensure that all items are returned complete and undamaged. Late returns incur a late fee (one daily rental rate per commenced day of delay).

What about the security deposit?

A security deposit is required for certain rental items. The amount is shown on the product page and during checkout. The deposit can be paid online via Stripe or in cash on pickup. It will be refunded after complete and undamaged return — usually on the same day.

What payment methods are available?

You can pay online by credit card or other Stripe-supported payment methods. Alternatively, cash payment on pickup is also available (rental fee + deposit together).

How do I cancel a booking?

Please submit cancellations in writing by email. Cancellation fees vary depending on the timing — cancellations more than 14 days before pickup are free of charge. See our Terms and Conditions § 10 for details.

What happens if an item is returned damaged?

Damage is documented on return. The deposit will be retained in whole or in part to cover the damage. For damage exceeding the deposit amount, we reserve the right to invoice the difference. Please report any damage immediately and handle all rental items with care.

Can I extend the rental period?

An extension is possible if the item is available. Please contact us before your original rental period expires. An extension is not guaranteed, as the item may already be reserved for other customers.